Smart Business, a regional management journal with publications in a number of cities including Cleveland, Los Angeles and Houston, has awarded Elyria, Ohio-based Invacare Corp. with a World Class Customer Service Award for the fifth straight year.
Invacare will formally accept the award at a June 6 event.The judging was based on customer service philosophy, service systems and training, as well as case studies and customer testimonials.
“At Invacare, we see all our customers as valued and believe they deserve to be respected and served to the best of our abilities,” said Elizabeth Gwynn, customer service director. “Our mission is to give every customer an excellent experience every time by making the customer’s needs our top priority. We are proud to attain this award in recognition of this commitment to quality customer service, and to do so for a fifth straight year is truly an honor.”
Invacare maintains a Contact Center comprised of teams specifically trained to serve different and specific customer types. Also the company says it has invested in technology, training and communication to help deliver an efficient and individualized experience to all customers.