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Since 1997 Medical Necessities & Services had enjoyed consistent annual growth. David Baxter, the company's president, saw his business enjoy reliable cash flow for years and expand to five locations in Tennessee. However, in 2009 the HME/DME industry experienced significant changes nationally and locally. In a business where cash is king, Baxter suddenly faced declining revenue. He soon realized he did not have the right systems in place to thoroughly analyze his business and take quick action.
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